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Questions about a tool, an order or a return? Write to us and you will hear back within one business day.
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Before you write
The quick answers
Tracking is emailed the moment your package leaves. If it has been more than 8 business days since that email, write to us and we will chase it for you.
Send us a message with your order number within 15 days of delivery. We reply the same day with the return address and instructions.
Send a photo along with your order number and we will replace it. Natural stone travels well but it is still stone.