Refund policy

We want you to be happy with what you bought. If you are not, here is exactly how it works.

The short version

You have 15 days from the day your order is delivered to tell us you want to return it. Contact us first, always — returns sent back without contacting us cannot be tracked to your order and cannot be refunded.

How to start a return

  1. Email us at [ADD YOUR SUPPORT EMAIL] within 15 days of delivery.
  2. Include your order number, which item you want to return, and why.
  3. We reply within one business day with instructions and, where a return is needed, the address to send it to.

If your item arrived damaged, faulty or wrong

Send us a photo along with your order number. You do not need to send anything back. We will ship you a replacement or refund you in full, whichever you prefer, and we cover the cost. Please tell us within 15 days of delivery so we can raise it with the warehouse in time.

If you simply changed your mind

That is fine too. The item must be unused, in its original packaging, and in resalable condition. For hygiene reasons we cannot accept a facial or scalp tool that has been used on skin or hair.

For change-of-mind returns, you pay the return shipping. We recommend a tracked service: until the package reaches us it is your responsibility, and we cannot refund a return that never arrives.

Refunds

Once your return arrives and passes a quick check, we issue the refund to your original payment method within 5 business days. Your bank usually takes another 3 to 10 days to show it. We refund the price of the item; the original shipping cost, where one was paid, is not refunded.

If more than 15 business days have passed since we confirmed your refund and you still do not see it, write to us and we will chase it with you.

Exchanges

The fastest way to swap an item is to request a refund for the one you have and place a new order for the one you want. Tell us you are doing this and we will prioritize your refund.

Cancelling an order

Orders are sent to the warehouse quickly. If you email us within 12 hours of ordering we can usually stop it and refund you in full. After that the order is already being packed and will need to go through the return process above.

If your order never arrives

If tracking has not moved for 5 business days, or the estimated delivery window has passed by several days, contact us. We will open an investigation with the carrier and either replace your order or refund it in full. You are not expected to absorb a lost package.

Items we cannot take back

  • Anything used on skin, face or hair, unless it arrived faulty
  • Items returned more than 15 days after delivery
  • Items returned without contacting us first
  • Gift cards

Questions

Write to [ADD YOUR SUPPORT EMAIL]. A person reads every message and we answer within one business day.

Last updated: [ADD DATE]