Shipping policy

Everything you need to know about how your order gets to you.

Where we ship

We ship across the United States, including Alaska, Hawaii and US territories.

What it costs

Shipping is free on every order. No minimum, no threshold, no surprise charge at checkout. The price you see on the product page is the price you pay.

How long it takes

Most orders arrive within 2 to 5 business days.

Processing takes about 1 business day — the time between you paying and the package physically leaving the warehouse. Orders placed on a weekend or a public holiday start processing the next business day.

A small number of our items ship from a different warehouse and can take a couple of days longer than that window. Where that applies, it is the exception rather than the rule.

These are estimates, not guarantees. Carrier delays, weather and peak periods such as late November and December can add time. If your order is going to be significantly later than expected, we will email you rather than let you wonder.

Where your order ships from

We work with a small number of partner warehouses rather than holding stock ourselves. That is how we keep prices where they are. It also means that if you order more than one item, they may arrive separately and on different days, in different packages, at no extra cost to you. Nothing has gone wrong if that happens.

Tracking

You get a confirmation email as soon as you order, and a second email with a tracking number once your package leaves the warehouse. Tracking can take a day or so to start showing movement while the package works through the first sorting hub. That is normal and does not mean it is lost.

Duties and import charges

Orders shipped within the United States carry no customs charges. In the rare case that an item reaches you from outside the US and a carrier contacts you about an import charge, email us before you pay anything and we will sort it out with you.

Wrong or incomplete addresses

Please check your address carefully at checkout. If a package is returned to us as undeliverable because of an incorrect address, we will happily resend it once you confirm the correct one, though we may ask you to cover the reshipment.

If you spot a mistake, email us within 12 hours of ordering and we will almost always be able to correct it before it ships.

Lost or stolen packages

If tracking says delivered but nothing arrived, check with your household and neighbors first, and give it 48 hours — carriers sometimes scan early. If it still has not turned up, contact us and we will open a claim and make it right.

Questions

Write to [ADD YOUR SUPPORT EMAIL] with your order number and we will answer within one business day.

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