Terms of service

These Terms of Service govern your use of this website and any purchase you make from it. By browsing this store or placing an order you agree to them. Please read them.

1. Who we are

This store is operated by [ADD YOUR REGISTERED BUSINESS NAME], doing business as Jade & Grain (“we”, “us”). Throughout these terms, “you” means the visitor or customer.

2. Using this store

You must be at least 18 years old, or the age of majority in your state, to place an order. You agree not to use this store for any unlawful purpose, not to attempt to gain unauthorized access to it, and not to copy, scrape or resell its content without our written permission.

3. Products

We describe and photograph our products as accurately as we can. Our tools are made from natural stone and wood, so color, veining and grain vary from piece to piece and will differ slightly from the photographs. This is a property of the material, not a defect.

Our products are cosmetic massage accessories. Nothing on this site is medical advice, and nothing we sell is intended to diagnose, treat, cure or prevent any condition. If you have a skin condition, a recent injury, or any doubt, speak to a doctor or dermatologist before use.

We may change or discontinue a product at any time, and we reserve the right to limit the quantity of any item we sell to one person or address.

4. Prices and payment

All prices are in US dollars and may change without notice. Applicable sales tax is calculated and shown at checkout before you pay.

Placing an order is an offer to buy, not a completed contract. We may refuse or cancel any order — including one already confirmed — if an item is out of stock, if a price or description was listed in error, or if we suspect fraud. If we cancel an order you have already paid for, we refund you in full.

You confirm that the payment method you use is yours and that the billing details you give us are accurate.

5. Shipping, returns and refunds

Delivery and returns are covered by our Shipping Policy and our Refund Policy. Both form part of these terms.

6. Accuracy of this site

We work to keep this site accurate and up to date, but we do not warrant that every description, price or piece of content is free of error. Where information is out of date, we are under no obligation to update it except as required by law.

7. Third parties

This store runs on Shopify and uses third-party payment processors and carriers. Your use of those services is subject to their own terms. We are not responsible for the content of any third-party website we link to.

8. Disclaimer and limitation of liability

Except where the law says otherwise, this store and its products are provided “as is” without warranties of any kind. To the fullest extent permitted by law, our total liability to you for any claim connected to an order is limited to the amount you paid for that order.

Nothing in these terms limits any right you have under consumer protection law that cannot lawfully be limited.

9. Indemnity

You agree to hold us harmless from any claim arising out of your breach of these terms or your misuse of this store.

10. Personal information

How we handle your data is set out in our Privacy Policy and our Cookie Policy.

11. Changes to these terms

We may update these terms at any time. The version published on this page when you place your order is the version that applies to it.

12. Governing law

These terms are governed by the laws of the State of [ADD YOUR STATE], without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in [ADD YOUR COUNTY AND STATE].

13. Contact

Questions about these terms: [ADD YOUR SUPPORT EMAIL].

Last updated: [ADD DATE]